DURING THE COVID-19 PANDEMIC WE OFFER ONLINE SHOPPING ONLY, WITH CONTACTLESS IN-STORE PICKUP OR FEDEX SHIPPING ACROSS CANADA. CLICK HERE TO LEARN MORE.



FAQ

SHOPPING DURING THE COVID-19 CRISIS

Are you open during the COVID-19 pandemic?

Yes! However, in-store shopping has been suspended for safety. Good Rebel is currently offering online shopping only. You can choose to pick up your order contactless in-store, or have it shipped with FedEx to anywhere in Canada.

How does it work?

You’ll find everything we carry in store available in our online store. Like any other ecommerce retail experience, you’ll do your shopping online, pay online, and then come by for pickup (or select FedEx shipping to your home, if preferred).

When do I pick up my order?

Orders placed before 10am can be picked up on that day, between 12-6. Orders placed after 10am can be picked up the next day between 12-6.

You will NOT be contacted to arrange a pickup window. Come by any time between 12-6 on your pickup day.

We are temporarily closed on Sundays. Orders placed after 10am on Saturday will be available for pickup on Monday.

How does pickup work?

Come by according to our pickup schedule (see above) wearing a face mask (scarves and face shields NOT accepted), and bring your order number with you.

One customer is permitted inside at a time, and must remain behind the red line on the floor until their order is ready.

Tell the Team Member your order number and name, and your order will be packed up for you in our recycled paper bags.

All cold and frozen items are stored accordingly until the moment they are packed for you at pickup.

We cannot reuse these bags once customers have handled them, so please take the bags with you and reuse them at home or recycle them. (They make a great cat toy!)

 Can I add something to my order?

Unfortunately we are not able to process add ons once your order has been placed. You can always place another order for your extra items.

Can you bring my order to my car?

No, unfortunately for the safety of our team, we cannot leave the building to bring orders out.

Can I send a friend/Uber/taxi to pick up my order?

Absolutely! Please ensure they have your order number, name, and are aware that they must wear a mask prior to entry, and wait behind the red line on the floor.

Why am I being asked for my shipping address at checkout if I want to pick up?

Your shipping address is required at checkout for all orders- the platform automatically uses this as your billing address.

SHIPPING

Do you ship?

Yes! We are currently partnered with FedEx, to ship almost all our products (except a few things such as ice cream and fresh produce) across all of Canada. Any item that is not eligible for shipping has this noted in its description. If it is ordered anyway, it will be refunded. 

How are shipping rates determined?

Shipping rates are determined by FedEx at checkout, based on the weight and size of your order, as well as the distance travelled, and the speed you have selected. You will see shipping quotes at checkout.

Do you ship with ice packs?

Yes! Good Rebel covers the cost of all shipping material, including insulated shipping materials and ice packs.

I would like my order shipped, but I accidentally selected in-store pickup at checkout.

We are unable to add shipping charges after the fact, as they are determined by FedEx based on your exact order specifications at checkout. Please contact us to request that your order be cancelled, and then place your order again and select home shipping at checkout. 

I'm not seeing shipping methods at checkout.

Please avoid using Express Checkout and Apple Pay, as these can restrict the shipping and pickup options that you see at checkout.

PRODUCTS

Is everything you sell vegan?

Yes!

What are your top product recommendations?

Good Rebel is a specially curated marketplace of the best vegan grocery items available in Canada. Therefore everything is tried tested and true, but everyone’s taste is different! You can sort items by Best Seller to get an idea of what’s popular. We also encourage shoppers to give us a call and speak to any of our Team Members about their recommendations.

What if the item I want is out of stock?

We receive multiple shipments of stock every day. When sold out, most products will be restocked within a few days, but unfortunately some items are less regularly available when companies experience production issues. If you’d like more information on a particular item, shoot us an email at info@goodrebelvegan.com.

How do I get my product listed at Good Rebel?

Good Rebel offers a very carefully curated selection of the best vegan foods available in Canada. We are very thoughtful in our selection process and require all our listings to be of quality and value. If you think your product is right for our store, contact us info@goodrebelvegan.com to tell us more.

Do you sell gift cards?

Yes! We sell electronic gift cards for our online store, available here. Please note that electronic gift cards purchased via our online store can only be redeemed in the online store.

We also offer physical gift cards, sold in-store, which are only available for use in-store, and cannot be redeemed online. 

The Good Rebel Brand

Since its founding in 2016, Good Rebel has been Toronto's premier destination for the best vegan groceries on the market, and striving to make the world a better place for all animals by enabling kinder food choices. 

Our vision is to reduce the suffering of animals exploited by the food industry by making vegan food more accessible and familiar and offering an inclusive, informative and welcoming shopping experience.

 

 

Good Rebel is 100% vegan owned and operated.