SHOPPING DURING THE COVID-19 CRISIS
Are you open during the COVID-19 pandemic?
Yes! However, in-store shopping has been suspended for safety. Good Rebel is currently offering online shopping only. You can choose to pick up your order contactless in-store as soon as 1 hour after you place it, or have it shipped directly to your home. We offer flat rate same day shipping across the GTA, as well as Canada-wide FedEx shipping.
How does it work?
You’ll find everything we carry in store available in our online store. Like any other e-commerce retail experience, you’ll do your shopping online, pay online, and then come by for pickup (or select delivery, if preferred).
When do I pick up my order?
Our pickup window is 12pm-6pm, 7 days a week. Your order is ready for pickup 1 hour after you have placed it. If your order is placed after 5pm, you can pick up the next day.
You will NOT be contacted to arrange a pickup window.
Orders that are not picked up within 10 days will be cancelled and store credit issued for the value.
How does pickup work?
Come by according to our pickup schedule (see above) wearing a face mask prior to entry (scarves and face shields NOT accepted), and bring your order number with you.
One customer is permitted inside at a time, and must remain behind the red line on the floor until their order is ready.
Tell the Team Member your order number and name, and your order will be packed up for you in our recycled paper bags.
All cold and frozen items are stored accordingly until the moment they are packed for you at pickup.
We cannot reuse these bags once customers have handled them, so please take the bags with you and reuse them at home or recycle them. (They make a great cat toy!)
Can I add something to my order?
Unfortunately we are not able to process add ons once your order has been placed, but you can always place another order for your extra items and pick them up at the same time.
Can you bring my order to my car?
No, unfortunately for the safety of our team, we cannot leave the building to bring orders outside.
Can I send a friend/Uber/taxi to pick up my order?
Absolutely! Please ensure they have your order number, name, and are aware that they must wear a mask prior to entry, and be aware of our physical distancing policy.
Why am I being asked for my shipping address at checkout if I want to pick up?
Your shipping address is required at checkout for all orders- the platform automatically uses this as your billing address.
Do you ship?
We offer both same day Local Delivery across the GTA every week day, as well as FedEx shipping across Canada. We ship all our products, with the exception of a couple of things, such as ice cream and croissants. Any item that is not eligible for shipping has this noted in its description. If purchased for shipping, its cost will be refunded.
How are shipping rates determined?
Local Delivery is a flat rate of $15 for Toronto, and $20 for the rest of the GTA.
Canada-wide FedEx rates are determined by FedEx at checkout, based on the weight and size of your order, as well as the distance travelled, and the speed you have selected. You will see these shipping quotes at checkout.
Do you ship with ice packs?
Yes! Good Rebel covers the cost of all shipping material, including insulated shipping materials and ice packs.
I would like my order shipped, but I accidentally selected in-store pickup at checkout.
Please contact us to have an electronic invoice sent to you for the shipping charges for your order. You will receive the invoice by email, with a link to click through to pay securely through our online store. Once payment has been received, your order will be shipped out according to our shipping schedule.
I'm not seeing shipping methods at checkout.
Please avoid using Express Checkout and Apple Pay, as these can restrict the shipping and pickup options that you see at checkout.
For further details on our shipping methods, please see our Shipping Policy here.
Is everything you sell vegan?
What are your top product recommendations?
Good Rebel is a specially curated marketplace of the best vegan grocery items available in Canada. Therefore everything is tried tested and true, but everyone’s taste is different! You can sort items by Best Seller to get an idea of what’s popular. We also encourage shoppers to give us a call and speak to any of our Team Members about their recommendations.
What if the item I want is out of stock?
We receive multiple shipments of stock every day. When sold out, most products will be restocked within a few days, but unfortunately some items are less regularly available when companies experience production issues. If you’d like more information on a particular item, shoot us an email at firstname.lastname@example.org.
How do I get my product listed at Good Rebel?
Good Rebel offers a very carefully curated selection of the best vegan foods available in Canada. We are very thoughtful in our selection process and require all our listings to be of quality and value. If you think your product is right for our store, contact us email@example.com to tell us more.
Do you sell gift cards?
Yes! We sell electronic gift cards for our online store, available here. Please note that electronic gift cards purchased via our online store can only be redeemed in the online store.
We also offer physical gift cards, sold in-store, which are only available for use in-store, and cannot be redeemed online.
The Good Rebel Brand
Since its founding in 2016, Good Rebel has been Toronto's premier destination for the best vegan groceries on the market, and striving to make the world a better place for all animals by enabling kinder food choices.
Our vision is to reduce the suffering of animals exploited by the food industry by making vegan food more accessible and familiar and offering an inclusive, informative and welcoming shopping experience.
Good Rebel is 100% vegan owned and operated.